Privacy Policy

MoroccanTagines.com (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

A. Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Payment Information:

  • Credit/debit card details (processed securely through our payment processor)
  • PayPal account information
  • Billing information

Account Information:

  • Username and password (if you create an account)
  • Order history
  • Saved addresses
  • Communication preferences

Communication Data:

  • Customer service inquiries
  • Product reviews
  • Survey responses
  • Feedback and correspondence

B. Information Collected Automatically

When you visit our website, we automatically collect certain information:

Device & Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Unique device identifiers

Usage Information:

  • Pages visited
  • Time spent on pages
  • Click patterns
  • Referring website
  • Date and time of access
  • Products viewed
  • Items added to cart

Location Data:

  • General geographic location based on IP address (country, city)

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. See Section 7 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

A. Order Processing & Fulfillment

  • Process and complete your purchases
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Handle returns, refunds, and exchanges
  • Process payments securely

B. Customer Service

  • Respond to your inquiries and support requests
  • Provide product care guidance and troubleshooting
  • Resolve disputes and complaints
  • Communicate about your orders

C. Marketing & Communications

  • Send promotional emails about new products, special offers, and sales (with your consent)
  • Provide personalized product recommendations
  • Send newsletters and updates about Moroccan artisan culture
  • Conduct surveys and request feedback

D. Website Improvement

  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Optimize product listings and descriptions
  • Test new features and offerings

E. Legal & Security

  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Enforce our Terms of Service and policies
  • Protect our rights and property
  • Investigate and prevent illegal activities

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

A. Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Payment Processors:

  • Stripe, PayPal, or other payment gateways to process transactions securely
  • These providers have their own privacy policies governing data use

Shipping Carriers:

  • Postal services, courier companies (DHL, FedEx, etc.) to deliver your orders
  • Only shipping information necessary for delivery is shared

Email Service Providers:

  • Marketing platforms (Mailchimp, Klaviyo, etc.) to send promotional emails
  • Only with your consent for marketing communications

Website Hosting & Analytics:

  • Web hosting providers to maintain our website
  • Analytics services (Google Analytics) to understand website usage

Customer Service Tools:

  • Help desk and chat support platforms
  • CRM systems for managing customer relationships

B. Legal Compliance

We may disclose your information when required by law:

  • In response to subpoenas, court orders, or legal processes
  • To comply with government requests or regulatory requirements
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activity
  • In connection with investigations by law enforcement

C. Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change.

D. With Your Consent

We may share information with other parties when you provide explicit consent.

4. International Data Transfers

MoroccanTagines.com operates from Morocco and serves customers worldwide. Your information may be transferred to, stored, and processed in Morocco or other countries where our service providers operate.

For EU/EEA Customers: When we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

Security Measures:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Password protection for user accounts
  • Regular security assessments
  • Restricted access to personal information (employees only when necessary)
  • Secure data storage practices

Important Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

  • Order Information: Retained for 7 years for tax and accounting purposes
  • Account Information: Retained until you request deletion or close your account
  • Marketing Data: Retained until you unsubscribe or opt out
  • Website Analytics: Typically retained for 26 months

After the retention period, we will securely delete or anonymize your information.

7. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience and analyze website usage.

Types of Cookies We Use

Essential Cookies (Required):

  • Enable core website functionality
  • Shopping cart functionality
  • Secure login sessions
  • Remember your preferences

Analytics Cookies:

  • Google Analytics to understand website traffic
  • Track page views and user journeys
  • Help us improve website performance

Marketing Cookies:

  • Facebook Pixel, Google Ads for retargeting
  • Measure advertising effectiveness
  • Deliver personalized advertisements

Preference Cookies:

  • Remember your language and currency preferences
  • Store your location preferences
  • Maintain your settings across visits

Managing Cookies

You can control cookies through your browser settings:

  • Most browsers allow you to refuse cookies or delete existing cookies
  • Disabling essential cookies may affect website functionality
  • You can opt out of analytics cookies while maintaining core functionality

Browser Cookie Settings:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security
  • Safari: Preferences → Privacy
  • Edge: Settings → Cookies and Site Permissions

8. Your Privacy Rights

Depending on your location, you may have the following rights:

A. General Rights (All Customers)

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Objection: Object to certain processing of your information

Portability: Request your data in a portable format

Marketing Opt-Out: Unsubscribe from marketing emails at any time

B. Additional Rights for EU/EEA Customers (GDPR)

Right to Restriction: Request limitation of processing in certain circumstances

Right to Withdraw Consent: Withdraw previously given consent

Right to Lodge a Complaint: File a complaint with your local data protection authority

Automated Decision-Making: Right not to be subject to decisions based solely on automated processing

C. Additional Rights for California Residents (CCPA)

Right to Know: Request disclosure of categories and specific pieces of information collected

Right to Delete: Request deletion of personal information

Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: [email protected]
  • Subject Line: “Privacy Rights Request”
  • Include your full name, email address, and specific request

We will respond to your request within 30 days (or as required by applicable law).

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

10. Marketing Communications

Email Marketing

With your consent, we will send you:

  • Promotional offers and discounts
  • New product announcements
  • Seasonal collections and special events
  • Tips for caring for your tagines
  • Stories about Moroccan artisans

Opting Out

You can unsubscribe from marketing emails at any time by:

  • Clicking the “Unsubscribe” link at the bottom of any marketing email
  • Adjusting your email preferences in your account settings
  • Contacting us at [email protected]

Note: Even if you opt out of marketing emails, we will still send transactional emails related to your orders (confirmations, shipping updates, etc.).

11. Third-Party Websites

Our website may contain links to third-party websites (social media, artisan profiles, blog references). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Social Media

We maintain social media accounts on platforms such as Instagram, Facebook, and Pinterest. When you interact with us on social media:

  • Your interactions are governed by the privacy policies of those platforms
  • We may use your public comments or images (with attribution) for marketing purposes
  • You can contact us to request removal of such content

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on this page with a new “Last Updated” date
  • Sending an email notification for significant changes
  • Displaying a notice on our website

Your continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MoroccanTagines.com

Email: [email protected]
Customer Support: [email protected]
Response Time: Within 48 hours

Mailing Address:
[Your Physical Business Address]
[City, Postal Code]
Morocco

15. Legal Basis for Processing (GDPR)

For EU/EEA customers, we process your personal information based on the following legal grounds:

  • Contract Performance: To fulfill our contract with you (order processing, delivery)
  • Consent: For marketing communications and optional cookies
  • Legitimate Interests: For fraud prevention, website improvement, and analytics
  • Legal Obligation: To comply with tax, accounting, and legal requirements